Better Price Promise (BPP)
FAQs
Q: What is your Better Price Promise?
A: Our Better Price Promise means we’ll match any verified lower price from another local veterinary practice for the same service and then make the quotation better! Either by reducing the cost further and/or by providing additional support included in the matched price. It’s our way of ensuring you receive the best care at the very best value.
Q: What services are eligible for price bettering?
A: All routine services—such as vaccinations, consultations, diagnostics and preventative treatments—are immediately eligible. Surgical procedures and specialist treatments are also eligible and will be considered on a case-by-case basis.
Q: What do I need to provide to request the offer?
A: Simply share a written estimate or a publicly advertised price from a local veterinary practice.
Q: Are there any exclusions?
A: We may not match promotional offers, limited-time discounts or prices from non-local providers. All price matches are subject to verification. But always give us a call and we guarantee to help you.
Q: How do I request the service?
A: You can speak to our reception team in person, give us a call or email a copy of the other veterinary provider’s estimate. We’ll review it promptly, confirm eligibility and offer you the best value whilst giving your pet the absolute best care.
